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Yellowbulldog.co.uk

Delivery & Returns | Yellow Bulldog

Delivery & Returns

Buy with complete confidence as we offer a 30-day full money back, no quibble guarantee*. If you are not completely satisfied with your purchase, drop us a line and let us sort it out for you.

We want happy customers, and will always put you first. Promise.

 * please note, products must be unworn and in their original packing.

 

Shipping 

Standard shipping within the UK costs absolutely nothing to our customers. We also offer faster UK postage options for when you can’t wait to get your hands on your purchase (or have forgotten a birthday and need your order in double quick time….)

We aim to dispatch all orders within 1 working day and an estimate of delivery times and cost are detailed below:

 

Service

Estimated delivery time from dispatch

Charges

Standard 2nd class within UK (untracked)

4-5 working days

Free with all UK orders

Tracked 24 within UK

1 - 2 working days

£5

 

 Tracked 48 within UK

3 - 4 working days

Free on orders over £50

Special Delivery within UK

Next working day after dispatch - guaranteed before 1pm

£9

International Tracked Delivery (offered to territories listed below)

5-10 working days

 

£9 charge

International Courier Service Usually between 1 - 2 working days depending on location - estimate given at checkout Price determined at checkout

 

***VR HEADSTAND - There is additional shipping costs to ship the headstand outside of the UK. Please email us a sales@yellowbulldog.co.uk for a quote to your Country ***

Returns

No longer want your order (within 30 days)?

We offer a convenient, tracked, returns process. Simply download a pre-paid address label here Returns Portal (UK only) and we will deduct an admin fee of £3 from your refund.

Outside the UK? Simple return your item to us and we will refund your order when we receive the item.

Just make sure you pop your delivery note in the parcel so we can get your refund to you as quickly as possible. We aim to process all returns within 3 working days of them arriving.

 

Want to exchange your item?

Ordered a size too big or too small? We offer a FREE exchange service (UK only). Simply return your item to us using by attaching a pre-paid, tracked returns label to your item here Exchange Portal choosing the ‘exchange’ option. Pop your delivery note in the parcel giving full details of the size you want to exchange for. Once we receive the unwanted item we will dispatch the new size to you.

For Exchanges outside the UK, simply return your item to us providing details of the size you require on the delivery note and we will send your new item as soon as possible.

 

Changed your mind after you ordered?

If you submitted an order but changed your mind? Just let us know by emailing us at sales@yellowbulldog.co.uk. As long as it hasn't been dispatched, we will do our upmost to meet your request. Simples.

 

Pre-orders

Pre-ordered an item and wondering when it will come in stock?

The best place to check for due dates is on the product page on our website, we will update due dates as soon as we know of any change. Supplier dates are rarely set in stone so we will be as upfront and honest with you about any changes.

If we receive some stock but not enough to fulfill all pre-orders, we will dispatch on a first-come first-serve basis – and will send an email to everyone unlucky enough to not receive their item confirming the next delivery due date to make sure you are happy to continue with your order.

We do charge for pre-orders at the point of order, not dispatch – think of it as a pre-paid present to yourself!

If you do change your mind about a pre-order, just let us know by emailing us at sales@yellowbulldog.co.uk and we will refund your money.

 

Territories Eligible for International Tracked Delivery

  • Andorra
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Croatia
  • Cyprus
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Italy
  • Latvia
  • Lebanon
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Russia
  • San Marino
  • Singapore
  • Slovak Republic
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United States

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