Nobody likes a Peeping Tom! Even if he’s not called Tom, having people spy on you isn’t great. So we’ve got a firm ‘no weird stuff’ policy at Yellow Bulldog. We will only use the information that we collect about you lawfully, and in accordance with the Data Protection Act 1998.
We collect information about you for two very important reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not contact you without your consent. If you do give that consent, but then sadly grow bored of us, you can opt out at any time. It’s what we call our ‘please leave me alone’ clause, and we think it’s important.
There are certain bits of information we maintain for business purposes, and which are only ever gathered with your explicit consent.
- Your name
- Your address
- Your email address
- Your phone number
- Your credit / debit card details
- Your order history and profile
We only hold information that is relevant, accurate and up to date. So no notes about the name of your first teddy bear or what you call your snuggle blanket when nobody is looking. You can contact us at any time to request and correct details of the information we hold about you.
All information will be held securely, according to our internal security procedures. It’s held in kind of a big digital castle with a really impressive moat, made up of rules and stuff.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Identity Reference Agency which may keep a record of the information. Don’t worry, they’re seriously official people who treat your privacy as carefully as we do.
These checks confirm your identity, and the availability of credit for the name and address supplied. It’s basically us checking you for ID before you hand us someone else’s wallet. Please note that although an actual credit check is not performed, the search may be logged on your file. This does not affect your credit rating in any way. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
We share your details with companies directly involved in getting you the product you have ordered. In these cases Yellow Bulldog will ensure that there is no further use of your data other than to deliver you the product, and to support guarantees or maintenance in the future. We will not pass this data to third parties without your consent. Not even if they offer us cake.
These third parties will have no right to market to you directly, unless you specifically request it. Because, I guess some people really like marketing? This will be registered under UK data protection law, in the case of your directly opting-in to marketing consent.
We use Mailchimp to send out e-mails to those who have chosen to receive e-mailings from us. It’s a smart little monkey, and it makes getting in touch really rather easy. Mailchimp carries out no further marketing on the mail lists we provide it, except to send out the superbly witty and dangerously informative communications we request them to process.
If you have any questions or comments about privacy, you can contact us at firstname.lastname@example.org. Always close your curtains, and check all light fittings for bugs before commencing communication. You probably don’t have to do that bit actually. Just remember that to correspond with you about your data, you need to prove to us it’s really you first. We’d teach you our secret handshake, but it’s a secret. Instead, quote your original email address, times of any contacts, and any further data which may help identify you.